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Refund Policy
Return & Exchange Policy
Our return policy is designed to provide a fair and clear experience for all customers. Please read the following policy carefully before making a purchase.
Return Eligibility
We accept returns only for quality-related issues.
Due to the natural characteristics of our products, returns based on personal preference, change of mind, or subjective reasons are not accepted.
Damaged Items During Shipping
If your item arrives damaged due to shipping, please inspect the package and product immediately upon delivery.
You must provide clear photos of the damaged item and contact us within 24 hours of receiving your order.
Our return policy for damaged items allows you to request a return within 14 days from the date of delivery, subject to our review and approval.
How to Request a Return
To initiate a return, please contact us at:
Email: yuanyitangch@gmail.com
Please provide your order details and clear photos showing the damage or quality issue.
If your return request is approved, we will provide instructions for returning the item.
Items returned without prior approval may not be accepted.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status.
If your return is approved, the refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed after your refund was approved and you have not received the refund, please contact us at:
Exchanges
We do not offer direct exchanges.
If you wish to replace an approved returned item, please complete the return process first and then place a new order.
Important Notice
Returns that do not meet the eligibility requirements may not be accepted.
For questions regarding returns or refunds, please contact us at:
Thank you for your understanding and support.